Metro Bank Reviews

Don’t even bother trying to use this bank. It’s a nightmare to even open an account and the whole experience of dealing with them has raised my blood pressure and probably affected my mental health. There are plenty of other banks and I strongly suggest you try them first.

My card was stolen on the 7th of April £300 stolen from the ATM after a while Metro said they will favour me and give me back the money they took the temporary payment back on the 17th of April but 4 weeks ago they said i STILL owed them the £250 again after a week of stacks of phone calls again I was assured that I didn't owe the money and the agent I spoke to again assured me that the case was closed now Thursday the 7th of May my account went £248 overdrawn which now means that when my pension credit goes into into my account Monday (i get paid weekly) I'll have nothing to live on as I'm a 69yr oap living alone with I'll health issues went to Metro yesterday and they are now claiming through the fraud team that the fraud was rejected that's 3 different story's by 3 different departments fraud, disputes, and Croydon Metro i hope they are proud of themselves, I've just checked my statements for April and May now after metro said they take my side on the fraud they claim that they paid me twice once for temporary and once for the fraud now they took back the temporary payment which i don't dispute but on the 7th of May they took a second payment claiming I've been paid 3 times which is FALSE

Painful to use! Been in to bank 4 times to get a mandate approved and although the staff seem helpful I get nowhere and everything is done so slowly! Unfortunately this is the bank our Parish Council have chosen so I'm stuck with it for now.

Worst Customer Service - Ever! After fighting to get past Aida (their stupid AI chatbot who is too stupid to know that if you can't log in you can't use web chat), I held 20 minutes on the phone, then it rand 3 times and the line was dropped (probably hung up by one of the two customer service people they have dealing with calls) - I came here to vent, but I guess the 1.8 rating and the fact that Metro don't reply to negative reviews means I'm not telling you anything that countless others haven't already said

Fantastic Service | Ricky at Metro Merry Hill I opened a business account with Ricky at the Merry Hill Branch. Excellent service I can't recommend Metro and the branch team enough. Fantastic service highly recommended - talk to Metro if you need a business/personal bank account.

Utterly useless bank. My boyfriend’s account is locked out because of a £4k transaction I sent him. Customer support has been useless both in person and on the phone. It’s been two weeks and he still can’t access his account and spend money. And he can’t pay me back my money either. So both of our lives are affected. They will seriously make your life even worse when you need money the most. Stay away from them!