RateSetter Reviews

They have been good up until now however, I chose to repay my loan early, I logged in checked the amount outstanding, I deducted the payment that was imminent in 4 days and I now have one more payment to make apparently.... looking online it appears I am not the first person this has happened too. I have contacted them by email to advise and am awaiting a response. It states online there is no extra fee for repaying early so this extra payment makes no sense.

Getting a settlement letter is impossible, the interest is added daily and changes daily so the settlement figure expires everyday. Additionally they will not provide bank details until proof of funds is supplied. The result of this is that using third party companies (webuyanycar etc.) to settle your agreement is virtually impossible. I have found it to be a recurring theme that when requesting any documentation (settlement letter, clearance of finance letter) I receive a 3 line email instead of an official letter with the letterhead that most third party companies require. It has required multiple phone calls every time to eventually get the correct documents. Lastly even after stressing the importance of, and being assured I would receive the requested documents by the end of the day, I received nothing. After two additional calls I was eventually told that the people of that department had left for the day and that I would have to wait till the following morning.

Please avoid at all cost! The bad reviews somehow are pended to the incorrect Trustpilot account: ''ratesetter.co.uk'' but same company. This company shouldn't even get 1 star. It has been the worst experience among all institutions. The customer service is below standards. The administration is horrendous, making serious mistakes like populating DMP against my record for many months until I found out and complained. They refuse to give out bank details for settlement by mortgage lender until proof of source of income. i'm speechless.

Had a bad experience no contact hole was through my loan just a bad company/loan to deal with highly suggest avoid ! !!

Refused to provide settlement letter till the 3rd party dealer provided proof of income, unbelievable.

After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to