Blue Motor Finance Reviews

Bought a car on finance when not in the right frame of mind (suffering from depression) phoned up to see what my options was, I spoke with a lovely lady called Lynne she was very helpful & explained everything I could do, So it helped me out of getting a black mark on my credit file. Will use them again If I need to in the future. Many thanks to Lynne

The most amazing emphatic company I have ever dealt with. I lost both my parents in a very short time of each other and had to give up work they helped me above and beyond so I didn't get a mark on my credit file and everyone that I spoke to was so lovely and kind

Bad service

My experience with Blue Motor Finance has been extremely disappointing. The vehicle I financed broke down four times within six months, with the same fault returning despite multiple repairs. It became clear the car was not reliable, not durable, and not safe to drive. I exercised my right to reject the vehicle under the Consumer Rights Act 2015, which protects buyers when a car develops faults within the first six months. My goal was simple: to return the car due to repeated breakdowns. I made the request within the legal timeframe and provided full evidence of the issues. Despite this, Blue Motor Finance refused to support my rejection and would not allow the return of the vehicle. I've been left paying £89.89 per month, plus tax and insurance, for a car I no longer feel safe using. Their complaint handling was slow, dismissive, and showed little regard for my legal rights as a customer. I am now pursuing the matter through the Small Claims Court. I would not recommend this finance company based on their lack of support when serious issues arise.

Shocking I had to voluntarily terminate my policy as the car I had it's engine had went contact them several times was told that was fine as I had paid over 3 years to the finance so the car was scheduled to be picked up on the 5th of June and I was told in may to cancel the direct debit which I did they have went into my bank account on the 6th of June to collect a monthly payment which they shouldn't have done as I no longer have the car which was picked up and returned to them it has went on my credit file as a missed payment therefore has had a impact on my credit score ! !!!!

Awful company, dont even sign their name on the bottom of complaints emails so could be getting passed around to 10 different people. Complaints process is worst ive ever experienced, avoid.