Chorus Business Finance Reviews

Chorus enabled us to accurately understand customers' needs and trends, and enabled us to choose the most appropriate method when responding to their requests. Chorus also simplifies the process of recording and replaying calls, and Chorus' call-to-text capabilities simplify the email response process and quickly update our databases.

Chorus has helped us a lot with the call training aspect, we're able to quickly identify those calls where reps may need a little more coaching on. The training feature has been very important for us to establish certain guidelines that reps must follow during calls.

Ability to recall information from a call or demo with clients from a week to however far back is a benefit to all users. Very "big brother" feeling with the ability for management to join calls... lots of incorrect habits created by managers without the proper "heads up" given to the rep.

Chorus Software manages all of our daily transactional workflow and annual administration. We used it for years with most working from home full or part-time and were able to go to everyone working from home with a simple announcement. The ability to see where everything is at on individual transaction basis to company wide in Chorus is just what we needed as we grew out of managing work in spreadsheets years ago.

Chorus helped us control the communication processes tightly, and this led to improving the behavior of employees when responding to customers, and it also helped us with a greater understanding of their needs, and through the records that Chorus provides us with, we can control the quality of operations and improve the speed of response and also ensure that all inquiries and requests received have been submitted.

Product was solid and it was a great company, until recently… Were acquired by Zoominfo. Alongside with that, came high pressure sales tactics and opaque pricing.