GreenFi Loans Reviews

I opted to sign up for an Aspiration account mainly because I was attracted by their ATM fee refunding program. Overal I am pretty satisfied with their service and fees until they changed their terms of business. Whats more they can make their mobile app much more functional. It is useful but pretty simple.

I've been with Aspiration (now GreenFi) since the start of the year and the customer service is virtually non existent. I sent an email with a question on 13 January and never received a response. To get the answer, I then called customer service, which wasn't able to give me the most basic info. On April 16, I pointed out in an email that I never received an answer to my first email, and expressed the hope that I would get an answer to a new question. In response to that... I got an answer to my first question (which I'd already figured out by going to my old bank), not my second. When I pointed that out in an April 8 email that response was... silence. Even if I love the cause, the card, the app, I'm in the market for a new green bank because I think a customer deserves customer service.

The customer service Representative was great efficient and helpful. However I'm not pleased how my disputes are being handled. I was incarcerated at the time the unauthorized charges were made. I'm not understanding you gave me credit for the small amounts but not the larger ones How can you approve one and deny the others when they all were apart of the same claim

I really appreciate the staff, Sonny in particular. He was so kind, helpful and solved my issue very quickly. Aspiration is a great banking service and their app functions very well. I only wish they would add some features like overdraft protection. I also think it's very admirable that you care about the environment. Instead of plastic cards maybe come out with a cool recycled material card made out of some unique plastic or salvaged wood. I think that will bring your "green" esthetic full circle. Just a few suggestions!

I've had an account with Aspiration for several years now. And it's been fantastic. With the low fees and green efforts I feel good in keeping my monies with them. One negative it IS an online bank s o no branches and they have only basic banking (e.g., no loans, CD's) available. Regardless, I've never regretted banking with them. Customer service has always been great in helping answer questions and resolve issues.

This is a great bank and company, with all the values I look for as a consumer. Help the planet, help people and do it all while aligning your money with your values.Plus the perks and APR are quite nice too.